I started as a vocal and theater performer in college and would pay attention to every detail of the audience experience. Did they know how to find the venue and where to park? Could we keep the lines at the bar short or are the performers in sync with the box office so that they know when to start? Because no matter how well its put together, it only takes one bad experience to send a customer away and a great experience to keep them coming back for more. I uphold the same ideals in creating customer journeys and digital strategies. No one should need an MBA to understand how to make a purchase on your site, be left wondering when their items will arrive, or even how to use it once it gets here. Your SEO team shouldn't be competing to outshine your social media or e-commerce. They should be working together. At Puppet Master we don't just build a websites. We build customer experiences and relationships that last. Your website, socials, and even your emails are a chance to make a lasting impression. We'll pull the strings to build your brand, not just your website.